GEMS Whistleblower Hotline enables  employees and related stakeholders with a concern relevant to  business to confidentially report possible illegal, unethical, or improper conduct.  GEMS Whistleblower Hotline offers a toll-free telephone number; a website and a surface mail option for filing reports.

Fraud Toll Free number: 

800 0320 827 (UAE)

00800 100 702 (Qatar)

800 850 0268 (KSA)

Email:report@speak-safe.com
Post: Speak-Safe Whistleblower Mailbox, P.O.Box.3800, Dubai, UAE.

Online: https://speaksafe.whispli.com/kpmg

Although you may not know for sure if there has been misconduct or unethical behaviour by a GEMS employee, you are obliged to raise your concerns regarding potential violations of law or any unethical behaviour.

To ensure good corporate governance, which GEMS passionately supports, employees should raise any concerns and report potential or suspected violations of GEMS policies or applicable laws and regulations. These may lead to financial, moral or other unfavorable consequences.

You should report any concern you may have regarding potential, wrong doing including -
but not limited to - concerns in any of the following categories:

Accounting, auditing and professional practice issues, including
  accuracy of the company’s financial records.
Fraud, bribery or corruption in any of the business operations related to the organisation
Procurement fraud
Discrimination, harassment, substance abuse, threats and other work environment issues
Unreasonable gifts, meals and entertainment
Illegal or suspected illegal acts
Marketing and competitive practices
Theft or misuse of the company’s assets and resources
Theft or misuse of the company’s intellectual property rights.

If you are uncomfortable reporting through other normal channels of communication or they have proven ineffective, or are impractical under the circumstances, you should raise the issue through GEMS Whistleblower Hotline by either:

– calling a toll-free number 800 0320 827 (UAE)
– reporting through website (www.gemswhistleblowerhotline.com/)
– reporting through email report@speak-safe.com
– making use of the surface mail address:
Post: Speak-Safe Whistleblower Mailbox, P.O.Box.3800, Dubai, UAE.
Online: https://speaksafe.whispli.com/kpmg
Whether reporting via the telephone, website or surface mail, you may choose to provide contact information or to submit your report anonymously. In either case, your report will be handled confidentially.

A team of independent experienced professionals run and manage this service, and they are in no way involved or affiliated with the day to day business of GEMS Whistleblower Hotline. This ensures complete confidentiality to anyone who files a report. Anonymity can be claimed and if not will be assumed. The toll free telephone service can be accessed during UAE business hours - 0830 to 1830 from Sunday through to Thursday while website, surface mail can be used to report anytime.

The Management and Board will not retaliate against anyone who, in good faith, reports a possible violation of its policies, or who participates in an investigation, even if sufficient evidence is not found to substantiate the concern. Management will take appropriate action against any individual engaging in retaliatory conduct.

The GEMS Whistleblower Hotline policy does not enable you to exempt yourself from the consequences of your own improper conduct by self-reporting. The management does, however, encourage self-reporting and, depending on the specific circumstances, may treat self-reporting as a mitigating factor when assessing disciplinary measures in response to improper conduct. If you feel you have been subject to retaliation because you filed a report you should contact GEMS Whistleblower Hotline again to report such instances.

When reporting via GEMS Whistleblower Hotline, whether by phone, website, surface mail you have the option of remaining anonymous. The hotline is designed to protect your confidentiality, and your identity, if requested.

When reporting via GEMS Whistleblower Hotline, whether via phone, website, surface mail, you may choose to identify yourself. The GEMS Whistleblower Hotline committee will assess the report confidentially without knowledge of your identity.

Malicious reporting, or knowingly filing a false report, is a violation of GEMS Whistleblower Hotline’s intentions. Those who violate such business standards, regardless of title or tenure, may be subject to disciplinary action, up to and including termination of employment.

If you report the incident through the GEMS Whistleblower Hotline Hotline toll free number or website, you will be provided with a unique identification number. Any additions to the report can be made subsequently by referring to the unique identification number.
In the case of surface mails reports, you may attach a copy of the original to the subsequent additional report.

The hotline is administered by an independent professional who performs the telephone interview, asks relevant questions, prepare reports and transmit to the GEMS Whistleblower Hotline Committee. The Committee evaluates the report to assess the nature, scope and impact of the offence reported. Such reports are analyzed and a decision is taken with regard to next steps or further course of action.

Yes. The Interactive Voice Response System incorporated in the GEMS Whistleblower Hotline toll free number will guide you to select the right option to select the language you want to use. Initially, Arabic, English and Hindi / Urdu options will be available soon, and more might be added later. Accordingly, you may report incidents in Arabic, English or Hindi languages when using the surface mail option.